Refund policy

We want you to love your gear. If something isn't right, we're happy to help with a return or exchange within 30 days of purchase, as long as it meets the conditions below.

Return Conditions

To be eligible for a return or exchange, your item must be:

• Returned within 30 days of purchase
• In new, unworn condition
• Have all original tags attached and original packaging in place
• Accompanied by your receipt or proof of purchase

Items We Can't Accept

For health and safety reasons, sunglasses and swimwear are final sale and cannot be returned or exchanged. Items that are worn, washed, damaged after purchase, or missing tags or packaging are also not eligible.

Online Returns Need Approval First

Returns sent back without prior approval may be delayed or unable to be processed, so this quick step saves everyone time. Unless your item arrived damaged or incorrect, return shipping costs are the customer's responsibility.

In-Store Returns

You're always welcome to bring your item to our Hayward store during business hours with your receipt. Our team can process eligible returns and exchanges right at the counter.

Exchanges

Want a different size, color, or item? The fastest way is to email us so we can check availability and reserve what you need. For in-store visits, just bring your item and receipt and we'll take care of it while you're here.

Refunds

Once we receive and inspect your approved return, we'll process your refund to your original payment method, typically within a few business days. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, please contact us within 30 days and include a photo if you can. We'll make it right with a replacement or refund at no extra cost to you, including return shipping.

Questions?

We're glad to help — reach out anytime: